House of Harvey co. Home Pty Ltd
These are the terms and conditions for our online retail sales.
SHIPPING TIMES + TRACKING
All items are sent via Couriers Please (or an alternative source if they are not available) generally within 24-48 hrs of an order being placed. Specialty or pre-order items may take longer to ship; customers will be notified.
On an order being despatched, the customer will receive tracking details via email. If you would like more information on the status of your order, it is your responsibility to engage Australia Post with the relevant shipping information. If you require any additional information on your order, you can reach us at hello@houseofharveyco.com.
Generally, all orders are sent with signature for delivery required. If you do not have a safe spot for delivery, you will need to select safe drop via your Australia Post tracking portal.
RETURNS
We will accept returns within 30 days from purchase, in exchange for a store credit or another item. We do not offer refunds for change of mind. The customer will not be eligible for a store credit, another item or refund where items returned to us are damaged, soiled, torn or not in the same condition as sold.
In order to place a return, please email gretel@houseofharveyco.com with your order number, to receive a returns form.
The cost of returning the item will only be refunded if the item is faulty, or if it differs from the advertised product. We will not accept responsibility for any parcels returned until safely received at our warehouse. It is the responsibility of the customer to ensure they are packed correctly, and that the stock is not damaged in transit.
Once we receive your return, please allow 2-3 days for processing.
Once the return has been processed, we will email you with your store credit information.
Please note, we do not accept returns on the following items:
- Sale items
- Custom made items
All products must be returned as ‘new’ and in a resaleable condition. Please ensure the item(s) are:
- Unused
- Tags attached (if applicable)
- In original packaging
STOCK AVAILABILITY
House of Harvey Co. makes every effort to ensure stock levels are accurate at the time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full refund or store credit for the out of stock item.